PicPhoto Refund Policy

Last updated: December 2, 2025

This Refund Policy explains how PicPhoto handles subscription, add-on credit, and one-time purchases made directly on ai-photogenerator.org. It works together with our Terms of Service and Privacy Policy.

1. Scope & Eligibility

Applies to subscriptions, add-on credits, and annual prepayments purchased from PicPhoto with a valid receipt.
Requests must come from the account owner or the billing contact on the invoice.
Orders placed via third parties (App Store, Google Play, marketplaces, or channel partners) must follow that platform’s own refund workflow.

2. Seven-Day Satisfaction Guarantee

If the Service does not meet your expectations, email support@ai-photogenerator.org within seven (7) calendar days of purchase.
Include the subject line “Refund Request”, plus your order ID, account email, plan name, purchase amount, and a short explanation.
We confirm receipt and provide a decision (with an email reply) within three (3) business days.
Approved refunds are prorated: we subtract the list-price value of any credits or services you already consumed and return the unused balance to the original payment method.
Credits granted during free trials or promotions have no cash value and are excluded from refund calculations.

3. Technical Failures, Duplicate Charges & Compliance Obligations

Outside the seven-day window, we still honor refunds when you document a verified technical outage, duplicate/unauthorized charge, or formal compliance requirement (e.g., marketplace takedowns or GDPR/CCPA withdrawal demands).
Share evidence such as error logs, screenshots, marketplace notices, or bank statements. We may request additional diagnostics to reproduce the issue.
Once verified, we either restore service promptly or process a prorated refund using the same unused-credit calculation described above.

4. How to Submit a Refund Request

Send an email to support@ai-photogenerator.org with the subject “Refund Request”.
Provide: full name, PicPhoto account email, order ID (or invoice number), purchase date, payment method’s last four digits, and reason for the request.
Attach supporting evidence (errors, duplicate receipts, regulator notices). For technical bugs, include timestamps, prompt IDs, and browser/OS details.
We acknowledge and deliver a final decision (with email reply) within three business days; we may request clarifying details to complete the review.
Once approved, funds are released immediately; banks usually post the credit within 5–10 business days depending on region and card network rules.

5. Non-Refundable Situations

Purchases older than seven days without a documented technical, billing, or compliance issue.
Accounts that already consumed all purchased credits or where usage exceeded the prorated refund amount.
Abuse, chargebacks filed before contacting PicPhoto, or violations of the Acceptable Use section of the Terms of Service.
Orders fulfilled by third parties; please contact the original reseller instead.

6. Contact

Questions about this Refund Policy can be sent to support@ai-photogenerator.org. Include “Policy Question” in the subject line for faster routing.